FAQs | Mr Moonwalk Inflatables Rental

FREQUENTLY ASKED QUESTIONS

Question:

WHAT SIZES ARE YOUR INFLATABLES (also called Moonwalks/bounce houses)?

Answer:

Moonwalks are 13 x 13 (medium), 15 x 15 (large), or 17×17 (club house) square feet. Combos are 15 x 18 or 20 x 20 based on design. We carry a variety of slides with different dimensions to accommodate all ages.
We require a 20 x 20, relatively level, non-muddy area for moonwalk set-up & 25 x 25 flat surface for our combos.
For Slip ‘n Slides & Water Slides, we recommend at least 45 feet of flat space and a water hose.
For Obstacle Course(s), at least 70 feet of space from end to end is required.

Question:

HOW MANY KIDS (OR ADULTS) CAN FIT INSIDE A MOONWALK AT A TIME?

Answer:

For our medium size (13×13) moonwalks, we recommend no more than 6-8 kids (depending on their age & weight).
For the large (15×15) or club house (17×17), we recommend 10-12 kids at a time, again depending on age & weight of the kids.
For Slip ‘n Slides & Water Slides, these units needs to be accessed ONE AT A TIME due to greater risk of collision & injury.
For our combos, a comfortable range is 10-15 at a time with the slide sections being accessed ONE AT A TIME ONLY.
Because most of our inflatables are commercial grade, adults are more than welcome to hop in and bring out their inner child. However ALL units do have a maximum weight restriction and we ask you to please adhere to these warnings. Please note that safety and liability language applies to ALL so please jump/slide responsibly.

Question:

HOW LONG DOES IT TAKE TO SET UP A MOONWALK?

Answer:

Normally less than 20 – 30 minutes for depending on the unit. Slides & multiple units typically take longer to set up. The more prepared customers have easier and more efficient set ups.

Question:

HOW FAR IN ADVANCE SHOULD I BOOK?

Answer:

Because we book on a first come, first serve basis, we strongly suggest reserving the unit of your choice at least 2-3 weeks in advance of your event – and even further out if your event lies on a holiday weekend. Our units are popular and sell out fast. Your order is NOT SECURED until your deposit has been paid.

Question:

I NEED MORE THAN ONE MOONWALK, ARE PACKAGE DEALS AVAILABLE?

Answer:

Yes, just call Mr. Moonwalk for package pricing or look at the “Specials” tab from time to time.

Question:

I AM TOO FAR FROM AN ELECTRICAL OUTLET or HAVING AN EVENT IN A PARK. DO YOU RENT GENERATORS?

Answer:

We normally will supply heavy duty extension cords up to 100 feet long that will usually reach most outlets. However, for an additional rental fee, we do rent generators. Please note that fuel cost is the renter’s responsibility.

Question:

OUR EVENT IS TAKING PLACE IN A PUBLIC AREA (PARK, STREET, HALL, etc). WHAT STEPS ARE NEEDED TO RESERVE AN INFLATABLE?

Answer:

Unfortunately, we no longer set up inflatables in public parks unless the event is being sponsored directly by park officials.

Question:

IT IS SUPPOSED TO RAIN AND/OR IS VERY WINDY. NOW WHAT?

Answer:

Most units are designed to handle a little rain and will remain stable in slight wind conditions (under 15 mphs). However, Mr. Moonwalk will work with you should weather become an issue before your scheduled event. Please note that once we load up and leave the warehouse with your order or have taken delivery of our equipment, you will not be entitled to a refund afterwards.

Question:

WHEN IS PAYMENT DUE & DO YOU REQUIRE A DEPOSIT?

Answer:

We require a deposit of $50 at the time of booking for orders under $500 & $100 for orders over $500. However, we may require a larger deposit for multiple unit rentals.

Your rental invoice must be paid in full before we can set up for your event. We will process the remaining balance of your invoice (total amount due less deposit paid) within 24 hours of your schedule delivery time. You are more than welcome to prepay your balance due anytime in advance.

Please note that all deposits are non-refundable but deposits & pre-payments can be credited towards future rentals in the case of cancellation and/or re-scheduling. Conditions apply.

Question:

WHAT METHODS OF PAYMENTS DO YOU TAKE & WHEN DO I HAVE TO PAY?

Answer:

We accept cash and all major credit or debit cards. We also accept check form of payment from certain institutions like schools and churches. Payment in full must be made at or before the time of delivery – no exceptions! We will not begin set-up until payment has been processed. You are also encouraged to pre-pay the entire invoice amount anytime before delivery. We DO NOT accept personal checks.

Question:

CAN A MOONWALK BE PICKED UP FROM A MR. MOONWALK LOCATION?

Answer:

One of Mr. Moonwalk’s best value added services is our low delivery rates to the locations we service. Thus we DO NOT allow customer pick ups.

Question:

DO YOU DELIVER TO APARTMENT BUILDINGS?

Answer:

Unfortunately due to liability and insurance reasons, we do not offer delivery service or allow set ups at apartment complexes.

Question:

WHERE DO YOU DELIVER TO & WHAT ARE YOUR DELIVERY RATES?

Answer:

At the moment, our locations service most of West Georgia including Douglas, Cobb, Carroll, Paulding & Fulton counties. Delivery rates vary depending on drop off destination. Click on the delivery rates tab for a breakdown of rates & delivery conditions.
Please feel free to contact us for further delivery information & pricing.

Question:

WHAT ARE YOUR DELIVERY & PICK-UP TIMES?

Answer:

We normally deliver at least 30 – 45 mins prior to the start of your event and pick up between 7 PM – 8 PM the same day (no later) or next morning under certain conditions. Our full day rental = 12 hours max. We will charge extra for anything over that time frame and/or pick up the next day.
Special drop/pick up times can be arranged in advanced if your event is at odd hours (extra fees will apply). Please note that because the dynamics of each delivery is unique, WE CANNOT GUARANTEE AN EXACT DELIVERY TIME. We will do our best to accommodate special delivery requests but your flexibility is much appreciated.

Question:

DO I NEED TO BE PRESENT AT TIME OF DELIVERY & PICK UP?

Answer:

Yes, we require the presence of an adult (preferably the renter that is named on the rental agreement) over the age of 18 at time of delivery. Please note that we reserve to right to proceed to next scheduled delivery if there is no one available at the time of delivery. A minimum $50 additional fee WILL APPLY if we leave and have to return to the delivery site later.
We do not require the presence of someone for pick-ups as long as we have authorized & clear access to all of the Mr. Moonwalk equipment & accessories.

Question:

WHAT TYPES OF SET UP SURFACES ARE ACCEPTABLE?

Answer:

Surfaces must be FLAT, clean & spacious enough to fit the unit(s) that is being set up (see dimensions of each unit in the product description online if you are unsure)
We will NOT set up on dirt, slopes, rocks, sand and/or gravel
Only certain units can be set up on asphalt or concrete; please let us know in ADVANCE as we will need to bring sand bags for safely securing the unit(s)
Set-up location and conditions are the responsibility of the customer and must be identified upon placing a rental reservation and cannot be modified once the driver has left the warehouse. Mr Moonwalk is not responsible for damage to underground cabling and/or utilities including irrigation systems.

Question:

CAN THE MOONWALK, SLIDE OR COMBO BE MOVED AFTER IT HAS BEEN SET-UP?

Answer:

Unfortunately, once we have set up & secured a unit after it has been delivered, only a Mr. Moonwalk representative can move it. We are trained to properly install & secure our equipment so that it is functional & safe for all. Please note that there is a $50 relocation fee for performing this task.
Moving and/or relocating a Mr. Moonwalk equipment without our knowledge and consent is PROHIBITED, violates your contractual agreement, and releases Mr. Moonwalk, LLC. from any damages and/or injury that may occur as the result.

Question:

IS MR. MOONWALK LICENSED AND INSURED?

Answer:

Yes, Mr. Moonwalk, LLC. is a fully licensed and insured company.

FREQUENTLY ASKED QUESTIONS

Question:

WHAT SIZES ARE YOUR INFLATABLES (also called Moonwalks/bounce houses)?

Answer:

Moonwalks are 13 x 13 (medium), 15 x 15 (large), or 17×17 (club house) square feet. Combos are 15 x 18 or 20 x 20 based on design. We carry a variety of slides with different dimensions to accommodate all ages.

We require a 20 x 20, relatively level, non-muddy area for moonwalk set-up & 25 x 25 flat surface for our combos.

For Slip ‘n Slides & Water Slides, we recommend at least 45 feet of flat space and a water hose.

For Obstacle Course(s), at least 70 feet of space from end to end is required.

Question:

HOW MANY KIDS (OR ADULTS) CAN FIT INSIDE A MOONWALK AT A TIME?

Answer:

For our medium size (13×13) moonwalks, we recommend no more than 6-8 kids (depending on their age & weight).

For the large (15×15) or club house (17×17), we recommend 10-12 kids at a time, again depending on age & weight of the kids.

For Slip ‘n Slides & Water Slides, these units needs to be accessed ONE AT A TIME due to greater risk of collision & injury.

For our combos, a comfortable range is 10-15 at a time with the slide sections being accessed ONE AT A TIME ONLY.

Question:

HOW LONG DOES IT TAKE TO SET UP A MOONWALK?

Answer:

Normally less than 20 – 30 minutes for depending on the unit. Slides & multiple units typically take longer to set up. The more prepared customers have easier and more efficient set ups.

Question:

HOW FAR IN ADVANCE SHOULD I BOOK?

Answer:

Question:

I NEED MORE THAN ONE MOONWALK, ARE PACKAGE DEALS AVAILABLE?

Answer:

Yes, just call Mr. Moonwalk for package pricing or look at the “Specials” tab from time to time.

Question:

I AM TOO FAR FROM AN ELECTRICAL OUTLET or HAVING AN EVENT IN A PARK. DO YOU RENT GENERATORS?

Answer:

We normally will supply heavy duty extension cords up to 100 feet long that will usually reach most outlets. However, for an additional rental fee, we do rent generators. Please note that fuel cost is the renter’s responsibility.

Question:

OUR EVENT IS TAKING PLACE IN A PUBLIC AREA (PARK, STREET, HALL, etc). WHAT STEPS ARE NEEDED TO RESERVE AN INFLATABLE?

Answer:

Unfortunately, we no longer set up inflatables in public parks unless the event is being sponsored directly by park officials.

Question:

IT IS SUPPOSED TO RAIN AND/OR IS VERY WINDY. NOW WHAT?

Answer:

Question:

WHEN IS PAYMENT DUE & DO YOU REQUIRE A DEPOSIT?

Answer:

We require a deposit of $50 at the time of booking for orders under $500 & $100 for orders over $500. However, we may require a larger deposit for multiple unit rentals.

Your rental invoice must be paid in full before we can set up for your event. We will process the remaining balance of your invoice (total amount due less deposit paid) within 24 hours of your schedule delivery time. You are more than welcome to prepay your balance due anytime in advance.

Please note that all deposits are non-refundable but deposits & pre-payments can be credited towards future rentals in the case of cancellation and/or re-scheduling. Conditions apply.

Question:

WHAT METHODS OF PAYMENTS DO YOU TAKE & WHEN DO I HAVE TO PAY?

Answer:

Question:

CAN A MOONWALK BE PICKED UP FROM A MR. MOONWALK LOCATION?

Answer:

One of Mr. Moonwalk’s best value added services is our low delivery rates to the locations we service. Thus we DO NOT allow customer pick ups.

Question:

DO YOU DELIVER TO APARTMENT BUILDINGS?

Answer:

Unfortunately due to liability and insurance reasons, we do not offer delivery service or allow set ups at apartment complexes.

Question:

WHERE DO YOU DELIVER TO & WHAT ARE YOUR DELIVERY RATES?

Answer:

At the moment, our locations service most of West Georgia including Douglas, Cobb, Carroll, Paulding & Fulton counties. Delivery rates vary depending on drop off destination. Click on the delivery rates tab for a breakdown of rates & delivery conditions.

Please feel free to contact us for further delivery information & pricing.

Question:

WHAT ARE YOUR DELIVERY & PICK-UP TIMES?

Answer:

We normally deliver at least 30 – 45 mins prior to the start of your event and pick up between 7 PM – 8 PM the same day (no later) or next morning under certain conditions. Our full day rental = 12 hours max. We will charge extra for anything over that time frame and/or pick up the next day.

Question:

DO I NEED TO BE PRESENT AT TIME OF DELIVERY & PICK UP?

Answer:

We do not require the presence of someone for pick-ups as long as we have authorized & clear access to all of the Mr. Moonwalk equipment & accessories.

Question:

WHAT TYPES OF SET UP SURFACES ARE ACCEPTABLE?

Answer:

Surfaces must be FLAT, clean & spacious enough to fit the unit(s) that is being set up (see dimensions of each unit in the product description online if you are unsure)

We will NOT set up on dirt, slopes, rocks, sand and/or gravel

Only certain units can be set up on asphalt or concrete; please let us know in ADVANCE as we will need to bring sand bags for safely securing the unit(s)

Question:

CAN THE MOONWALK, SLIDE OR COMBO BE MOVED AFTER IT HAS BEEN SET-UP?

Answer:

Moving and/or relocating a Mr. Moonwalk equipment without our knowledge and consent is PROHIBITED, violates your contractual agreement, and releases Mr. Moonwalk, LLC. from any damages and/or injury that may occur as the result.

Question:

IS MR. MOONWALK LICENSED AND INSURED?

Answer: