General Rules & Policies

GENERAL RULES TO FOLLOW:

CHILDREN’S SAFETY DEPENDS ON YOU.  YOUR PERSONAL SUPERVISION IS ABSOLUTELY REQUIRED.  AS THE LESSEE OF THE MR. MOONWALK LLC, THE SAFETY OF ALL RIDERS IS YOUR RESPONSIBILITY. Only compatible age groups and size shall play on the MR. MOONWALK LLC unit at the same time.  The maximum number of riders of each group that should play at one time is:

8 & under 9 to 12 Older Teens Adults
10 8 6-8 4-6

All riders MUST REMOVE SHOES before playing in the MR. MOONWALK LLC unit. To avoid neck and back injuries, FLIPS ARE NOT ALLOWED! ABSOLUTELY NO “Silly String”, gum, candy, food, or other sticky substances are allowed in unit.  If upon pickup such cleaning is required, a $50 cleaning fee shall be automatically imposed. Please remove ALL personal items from the Mr Moonwalk unit before it is picked up/returned.

DELIVERY:

An adult over 18 yrs old MUST be present at the time of delivery. If an adult is not present at time of delivery, we will immediately proceed to our next appointment and thus put you towards the back of the line for re-delivery. A minimum $25 fee will be charged for re-delivery. To the street address specified above by Lessee (Customer). Lessee grants Lessor right to enter the property at the said street address (Delivery Address) for the delivery and subsequent pick up of the MR. MOONWALK LLC, unit at the specified time. We reserve the right to refuse delivery at any location if a Mr. Moonwalk LLC delivery representative determines that location and/or environment is unsuitable, unsafe, and/or inappropriate. Set up MUST BE on a flat, spacious, mud-free, surface that is CLEAN and free of debris.

DELIVERY:

An adult over 18 yrs old MUST be present at the time of delivery. If an adult is not present at time of delivery, we will immediately proceed to our next appointment and thus put you towards the back of the line for re-delivery. A minimum $25 fee will be charged for re-delivery. To the street address specified above by Lessee (Customer). Lessee grants Lessor right to enter the property at the said street address (Delivery Address) for the delivery and subsequent pick up of the MR. MOONWALK LLC, unit at the specified time. We reserve the right to refuse delivery at any location if a Mr. Moonwalk LLC delivery representative determines that location and/or environment is unsuitable, unsafe, and/or inappropriate. Set up MUST BE on a flat, spacious, mud-free, surface that is CLEAN and free of debris.

Delivery times are specific to each order and will be determined at the time of booking based on an available and suitable time slot. Due to the unique nature of each delivery, we cannot guarantee a specific delivery time. Thus a “delivery window” is usually given at time of booking and displayed on your rental agreement. In general we provide delivery services during normal business hours.

BEFORE WE ARRIVE FOR SET UP:
-Grass must be mowed BEFORE we arrive.
-Please let us know in advance if we will be setting up on CONCRETE or ASPHALT surface.

-If renting a WATER SLIDE please have a water hose long enough to reach set-up area and lots of blankets and/or tarps to cover high traffic, muddy areas (usually entrance & exit of unit). If you do not have a water hose, we are more than happy to rent one to you for a $10 service fee.

BEFORE WE PICK UP:
-Please remove ALL personal items (such as toys, clothing, etc.) from unit(s).
-Make sure unit is in same condition as it was when delivered.
-If unit(s) is no longer being used before pick up, simply turn blower motor off and remove cord from outlet.
In case it rains while in your possession, please turn off each blower unit, detach from inflatable, and place in a sheltered area or simply pull the deflated unit over the blower to protect it from the elements.
-IMPORTANT: Because the inflatable(s) need to be rolled up in a specific manner, PLEASE DO NOT ATTEMPT TO ROLL UP OR MOVE UNIT ahead of our scheduled pick up.
-Finally, you do not need to be present for pick up as long as we have access to ALL Mr. Moonwalk equipment. This does NOT apply to set up in public venues.

ACCESS TO POWER & POWER SOURCE:  OUTLETS MUST BE IDENTIFIED & TESTED BEFORE WE ARRIVE FOR SET UP

Proper and adequate access to a power source for blower motor(s) is the sole responsibility of Lessee as whereby MR. MOONWALK LLC is not responsible for any charges and/or fees as a result of the use of blower motor(s) while unit is in Lessee’s possession. Each blower needs to be on a dedicated circuit.

CONCESSIONS: If renting a concession item, please return all equipment and supplies identified as “Property of Mr. Moonwalk” including plastic containers, etc. to the Mr. Moonwalk representative. You are responsible to pay the full value for any misplaced or broken item under your care.

For operating instructions of any of our equipment, please go the “Concessions / Party Supplies” tab on our website (http://mrmoonwalk.com/?page_id=8) and print out the instructions for the specific equipment you are renting. Although we will provide a brief operations tutorial of the equipment rental at the time of delivery, we strongly recommend that you become familiar with these instructions before using equipment. Important: Please DO NOT clean concessions after use! These items need to be clean in a specific, professional manner to avoid damage.

RAIN POLICY:

DURING PERIODS OF SEVERE WEATHER CONDITIONS (I.E. RAIN< HIGH WINDS, ETC.), WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATIONS.  IF CONDITIONS ARE NOT TOO SEVERE WE WILL GIVE YOU THE OPTION OF KEEPING IT OR NOT. IF YOU DECIDE TO KEEP THE UNIT FOR THE TERM OF THIS RENTAL AGREEMENT, THERE WILL BE NO REFUNDS!