FAQs

FREQUENTLY ASKED QUESTIONS

Question:

WHAT SIZES ARE YOUR INFLATABLES (also called Moonwalks/bounce houses)?

Answer:

  • Moonwalks are 13 x 13 (medium), 15 x 15 (large), or 17×17 (club house)  square feet. Combos are 15 x 18 or 20 x 20 based on design. We carry a variety of slides with different dimensions to accommodate all ages.

  • We require a 20 x 20, relatively level, non-muddy area for moonwalk set-up & 25 x 25 flat surface for our combos. 

  • For Slip ‘n Slides & Water Slides, we recommend at least 45 feet of flat space and a water hose.

  • For Obstacle Course(s), at least 70 feet of space from end to end is required.

Question:

HOW MANY KIDS (OR ADULTS) CAN FIT INSIDE A MOONWALK AT A TIME?

Answer:

  • For our medium size (13×13) moonwalks, we recommend no more than 6-8 kids (depending on their age & weight).

  • For the large (15×15) or  club house (17×17), we recommend 10-12 kids at a time, again depending on age & weight of the kids.

  • For Slip ‘n Slides & Water Slides, these units needs to be accessed ONE AT A TIME due to greater risk of collision & injury. 

  • For our combos, a comfortable range is 10-15 at a time with the slide sections being accessed ONE AT A TIME ONLY.

  • Because most of our inflatables are commercial grade, adults are more than welcome to hop in and bring out their inner child. However some units do have weight restrictions and we ask you to please adhere to these warnings. Please note that all safety and liability language applies to all so please jump/slide responsibly.

Question:

HOW LONG DOES IT TAKE TO SET UP A MOONWALK?

Answer:

  • Normally less than 20 minutes for each unit.

Question:

HOW FAR IN ADVANCE SHOULD I BOOK?

Answer:

  • Because we book on a first come, first serve basis, we strongly suggest reserving the unit of your choice at least 2-3 weeks in advance of your event – and even further out if your event lies on a holiday weekend. Our units are popular and sell out fast.

Question:

I NEED MORE THAN ONE MOONWALK, ARE PACKAGE DEALS AVAILABLE?

Answer:

  • Yes, just call Mr. Moonwalk for package pricing or look at the “Specials” tab from time to time.

Question:

I AM TOO FAR FROM AN ELECTRICAL OUTLET or HAVING AN EVENT IN A PARK. DO YOU RENT GENERATORS?

Answer:

  • We normally will supply heavy duty extension cords up to 100 feet long that will usually reach most outlets. However, for an additional rental fee, we do rent generators. Please note that fuel cost is the renter’s responsibility.

Question:

OUR EVENT IS TAKING PLACE IN A PUBLIC AREA (PARK, STREET, HALL, etc). WHAT STEPS ARE NEEDED TO RESERVE AN INFLATABLE?

Answer:

  • For public parks, you must contact park officials to ensure setting up of inflatables is allowed. If so, find out if they need proof of insurance. For a $20 fee, we can provide a certificate of insurance to present to park officials. Although we are insured, note that by signing our rental agreement, you will assume all liabilities associated with injury and/or damages.

  • Also confirm park hours to ensure your event is concluded before park closes. PLEASE NOTE: We will pick up units that are set up in public venues no later than 7pm or sooner depending on sunset & scheduling.

  • Finally, make sure we are setting up in a flat area that is easily accessible and that there is a power source available within 100ft for the blower unit. Otherwise, a 20 amp or stronger generator will be required, which we are more than happy to provide for a fee.

Question:

IT IS SUPPOSED TO RAIN AND/OR IS VERY WINDY. NOW WHAT?

Answer:

  • Most units are designed to handle a little rain and will remain stable in slight wind conditions (under 25 mphs). However, Mr. Moonwalk will work with you should weather become an issue before your scheduled event. Please note that once you have taken delivery of one or more of our equipment, you will not be entitled to a refund afterwards.

Question:

HOW MUCH IS YOUR DEPOSIT & WHEN IS IT REQUIRED?

Answer:

  • We require a deposit of $25 at the time of booking for orders under $150 & $50 for orders over $150; All online orders require a $50 deposit. However, we may require a larger deposit amount for multiple unit rentals and orders of $500. Please note that all deposits are non-refundable  but deposits & pre-payments can be credited towards future rentals in the case of cancellation and/or re-scheduling. 

Question:

CAN A MOONWALK BE PICKED UP FROM A MR. MOONWALK LOCATION?

Answer:

  • One of Mr. Moonwalk’s best value added services is our low delivery rates to surrounding cities outside of Douglasville. Thus we typically do not allow customer pick ups. That said, please contact Mr. Moonwalk for further details about picking up a moonwalk from our location.

Question:

WHERE DO YOU DELIVER TO & WHAT ARE YOUR DELIVERY RATES?

Answer:

  • At the moment, we service Douglas & surrounding counties including Cobb, Carroll, Paulding, Fulton. Delivery rates vary depending on drop off destination. Click on the delivery rates tab for a breakdown of rates to some of the more popular cities we serve.

  • Please feel free to contact us for further delivery information & pricing.

Question:

WHAT ARE YOUR DELIVERY & PICK-UP TIMES?

Answer:

  • We normally deliver between 8am – 1pm to most destinations in and around Douglas County on THE DAY OF your event and pick up 7 PM – 8 PM the same day or before noon the next day.

  • Same day, special drop/pick up times can be arranged if your event begins early/later or ends early/later that same evening. Please note that because the dynamics of each delivery is unique, WE CANNOT GUARANTEE AN EXACT DELIVERY TIME. We will do our best to accommodate special delivery requests but your flexibility is much appreciated.

Question:

DO I NEED TO BE PRESENT AT TIME OF DELIVERY & PICK UP?

Answer:

  • Yes, we require the presence of an adult (preferably the renter that is named on the rental agreement) over the age of 18 at time of delivery. Please note that we reserve to right to proceed to next scheduled delivery if there is no one available at the time of delivery. An additional fee may apply if we leave and have to return to the delivery site later.

  • We do not require the presence of someone for pick-ups as long as we have authorized & clear access to all of the Mr. Moonwalk equipment & accessories.

Question:

CAN THE MOONWALK, SLIDE OR COMBO BE MOVED AFTER IT HAS BEEN SET-UP?

Answer:

  • Unfortunately, once we have set up & secured a unit after it has been delivered, only a Mr. Moonwalk representative can move it. We are trained to properly install & secure our equipment so that it is functional & safe for all. Please note that there is a $50 relocation fee for performing this task.

  • Moving and/or relocating a Mr. Moonwalk equipment without our knowledge and consent is PROHIBITED, violates your contractual agreement, and releases Mr. Moonwalk, LLC. from any damages and/or injury that may occur as the result.

Question:

WHAT METHODS OF PAYMENTS DO YOU TAKE & WHEN DO I HAVE TO PAY?

Answer:

  • We accept cash and all major credit or debit cards.  Payment must be made at or before the time of delivery – no exceptions! We will not begin set-up until payment has been processed. You are also encouraged to pre-pay entire invoice amount anytime before delivery. We DO NOT accept personal checks.

Question:

IS MR. MOONWALK LICENSED AND INSURED? 

Answer:

  • Yes, Mr. Moonwalk, LLC. is a fully licensed and insured company.